Do delivery units deliver?: Assessing Government Innovations
This technical note, prepared as part of the Inter-American Development Bank’s (IDB) agenda on Center of Government, analyzes how delivery units (DU) have been adapted by Latin American and Caribbean governments, the degree to which they have contributed to meeting governments’ priority goals between 2007 and 2018, and the lessons learned along the way. The analysis, which draws lessons from 14 governments in the region, shows that the implementation of the DU model has varied as it has been tailored to each country’s context and that, under certain preconditions, has contributed to: (i) improved management using specific tools in contexts where institutional development is low; and (ii) attaining results that have a direct impact on citizens. The objective of this document is to serve as a guide for governments interested in applying similar management models as well as to set out an agenda for the future of DU in the region.