Government Digital Transformation Guide

Do you know how to achieve the digital transformation of government? You will find the answer in this publication. The digital transformation of government is the change in corporate culture, organizational models, methods, and processes that takes advantage of information and communication technologies to enable public institutions to meet the needs of citizens and businesses in an efficient, transparent, and secure manner. To achieve transformation, it is essential to take action on five key areas: governance and institutional framework, legal and regulatory framework, digital talent and change management, infrastructure and technology, and new digital processes and services. This document compiles all the information you need to understand and drive government digital transformation along each of these axes, together with use cases, examples from leading countries, and self-assessment questions.