Digitalizing Public Services: Opportunities for Latin America and the Caribbean
Peer Reviewed
Date issued
November 2022
Online Content
Subject
Public Service;
Teacher;
Science and Technology;
Digital Technology;
Education;
Learning;
Health Care;
Educational Institution;
Internet;
Health;
Foundational Skills
JEL code
D61 - Allocative Efficiency • Cost—Benefit Analysis;
H51 - Government Expenditures and Health;
H52 - Government Expenditures and Education;
H59 - National Government Expenditures and Related Policies: Other
IDB series
Latin American and Caribbean Microeconomic Report
Category
Annual Reports
The COVID-19 pandemic has sped up digital transformation and brought within reach the possibility of dramatic improvements in public services for millions across Latin America and the Caribbean. How can governments leverage digital technology to make the state more efficient and drive inclusive development? This report reviews evidence on available policy options in education, health, transactional services, and fiscal management, providing cost-benefit analyses that will help governments set priorities in their digitalization efforts. Policymakers have at their fingertips a unique opportunity to leverage digital tools that can transform public services in the region. The lessons from this report can guide this journey.
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