Digitalizing Public Services: Opportunities for Latin America and the Caribbean

The COVID-19 pandemic has sped up digital transformation and brought within reach the possibility of dramatic improvements in public services for millions across Latin America and the Caribbean. How can governments leverage digital technology to make the state more efficient and drive inclusive development? This report reviews evidence on available policy options in education, health, transactional services, and fiscal management, providing cost-benefit analyses that will help governments set priorities in their digitalization efforts. Policymakers have at their fingertips a unique opportunity to leverage digital tools that can transform public services in the region. The lessons from this report can guide this journey.