Successful Case of Change Management toward Business Sustainability: First Whole-cycle Implementation of AquaRating in The World

After investigating various existing options in the market with no result, the IDB, in close collaboration with the International Water Association (IWA), developed AquaRating (www.AquaRating. org), a tool allowing comprehensive and objective evaluation of all areas and processes in the value chain for companies providing potable water and sanitation services; identifying potential opportunities for improving strategic indicators and applying better practices, and defining a baseline for developing processes for continuous improvement, innovation, learning, and change management.