Research Insights: How to Identify Affordable High-Impact Digital Solutions for Public Services?
Peer Reviewed
Date issued
August 2023
Subject
Public Service;
Cost-Benefit Analysis;
Digital Technology;
Digital Transformation;
Education;
Public Service Delivery;
Health;
Science and Technology;
Educational Research;
Teacher
JEL code
D61 - Allocative Efficiency • Cost—Benefit Analysis;
H51 - Government Expenditures and Health;
H52 - Government Expenditures and Education;
H59 - National Government Expenditures and Related Policies: Other
Country
Peru
Category
Catalogs and Brochures
Digital projects in education, healthcare, and administrative services displayed net present values and low implementation costs, but wide variation was found in net benefits across policy options A fully digital solution is not always the best option for balancing costs and benefits. Adequate integration of digital and human inputs is often necessary. Since digital applications feature low or negligible marginal cost, scale is critical in producing large social net benefits.
