Research Insights: How to Identify Affordable High-Impact Digital Solutions for Public Services?

Digital projects in education, healthcare, and administrative services displayed net present values and low implementation costs, but wide variation was found in net benefits across policy options A fully digital solution is not always the best option for balancing costs and benefits. Adequate integration of digital and human inputs is often necessary. Since digital applications feature low or negligible marginal cost, scale is critical in producing large social net benefits.