New Employment Technologies: The Benefits of Implementing Services within an Enterprise Architecture Framework

Public employment services (PESs) are offered through different channels to employers looking for workers and job seekers looking for work or requiring unemployment benefits. The multiplicity of services and channels, paired with processes that are sometimes not adequately mapped, creates challenges during the implementation of digital systems. This document analyzes how the use of enterprise architecture can provide a framework that helps to define and represent a high-level view of the organizations processes and information technology (IT) systems, as well as their relationship with various parts of the organization and external entities.

Having a strategic vision and a high-level design facilitates the implementation of systems in phases and modules, as well as the organization of the services the PES provides in terms of efficiency and effectiveness. This document also presents examples of how new processes and systems yield greater benefits when implemented strategically within an enterprise architecture framework rather than when implemented in an isolated manner. This publication is aimed at helping decision-makers, as well as managers and officials in charge of employment policies, to fully appreciate the benefits of implementing a wide-ranging digital transformation in labor intermediation institutions within the framework of a strategic tool such as enterprise architecture.