View metadata

dc.title(Dis)connected? Digital Public Services and the Challenge of Equity
dc.contributor.authorPombo, Cristina
dc.contributor.authorRoseth, Benjamin
dc.contributor.authorSantamaria, Julieth
dc.contributor.authorRivas, Carolina
dc.contributor.authorVásquez, Mateo
dc.contributor.orgunitInstitutional Capacity of the State Division
dc.contributor.orgunitCountry Department Southern Cone
dc.contributor.orgunitSocial Sector
dc.coverageBrazil
dc.coverageChile
dc.coverageColombia
dc.coverageGuatemala
dc.coverageHonduras
dc.coverageJamaica
dc.coveragePanama
dc.coverageParaguay
dc.coveragePeru
dc.coverageTrinidad and Tobago
dc.coverageUruguay
dc.coverageLatin America
dc.coverageThe Caribbean
dc.date.available2025-10-30T00:10:00
dc.date.issue2025-10-29T00:10:00
dc.description.abstractThe digitalization of public services in Latin America and the Caribbean presents a significant opportunity to reduce costs, expand access, and transform the relationship between governments and citizens. However, it also poses a growing risk of exclusion for those who face barriers related to internet connectivity, access to digital devices, digital literacy, or a lack of trust in digital channels. This book provides empirical evidence on the relationship between digitalization and equitable access to public services. Drawing on more than 22,000 in-person surveys across 11 countries, interviews with public officials, and an analysis of government websites, the book documents the region's progress in digitalizing public services while highlighting persistent disparities in access across demographic groups. Addressing these gaps is essential to ensuring that the benefits of digitalization reach everyone.
dc.format.extent283
dc.identifier.doihttp://dx.doi.org/10.18235/0013765
dc.identifier.isbn9781597825887
dc.identifier.urlhttps://publications.iadb.org/publications/english/document/Disconnected-Digital-Public-Services-and-the-Challenge-of-Equity.pdf
dc.identifier.urlhttps://publications.iadb.org/publications/spanish/document/Desconectados-Servicios-publicos-digitales-y-el-reto-de-la-equidad.pdf
dc.language.isoen
dc.publisherInter-American Development Bank
dc.subjectPublic Service
dc.subjectEquality
dc.subjectPersons with Disabilities
dc.subjectDigital Technology
dc.subjectIndigenous Peoples
dc.subjectEducational Level
dc.subjectAfro-descendants
dc.subject.jelcodeH83 - Public Administration • Public Sector Accounting and Audits
dc.subject.jelcodeO38 - Government Policy
dc.subject.jelcodeD02 - Institutions: Design, Formation, Operations, and Impact
dc.subject.jelcodeD63 - Equity, Justice, Inequality, and Other Normative Criteria and Measurement
dc.typeBooks
idb.identifier.pubnumberIDB-BK-00298
idb.operationRG-E1947
Return to Publication