View full metadata record

dc.titleTech Report: RPA
dc.contributor.authorRivera Picado, Carlo Magno
dc.contributor.authorLatorre, Lucia
dc.contributor.authorRego, Eduardo
dc.contributor.authorDe Leo, Lorenzo
dc.contributor.authorGutierrez, Mariana
dc.contributor.orgunitTechnology and Transformation Department
dc.coverageLatin America and the Caribbean
dc.date.available2024-06-12T00:06:00
dc.date.issue2024-06-12T00:06:00
dc.description.abstractThe scalability of RPA allows companies to adjust their robotic workforce according to fluctuating demands, improving not only operational efficiency but also employee satisfaction and strategic focus. With applications ranging from data processing and verification to supply chain management, RPA has become a transformative tool in sectors such as banking, retail, customer support, and human resources management, demonstrating its potential to optimize processes and improve decision-making across a wide range of industries. The adoption of RPA in Latin America, partly driven by the COVID-19 pandemic, highlights its role in accelerated digital transformation, focusing on business continuity, risk reduction, and knowledge generation. Financial institutions and retail companies, in particular, have adopted RPA to enhance operational efficiency and customer service, with successful use cases showing significant time and cost savings, as well as improvements in customer experience.
dc.format.extent14
dc.identifier.doihttp://dx.doi.org/10.18235/0013018
dc.identifier.urlhttps://publications.iadb.org/publications/english/document/Tech-Report-RPA.pdf
dc.identifier.urlhttps://publications.iadb.org/publications/spanish/document/Reporte-de-tecnologia-RPA.pdf
dc.language.isoen
dc.publisherInter-American Development Bank
dc.subjectAutomation
dc.subjectExponential Technology
dc.subjectLabor Force
dc.subjectDisruptive Innovation
dc.subjectDigital Transformation
dc.subjectTechnology Training
dc.subjectLoan Operation
dc.subjectTechnology Access
dc.subjectScience and Technology
dc.subjectSaving
dc.subjectSupply Chain Management
dc.subjectHuman Resource Management
dc.subjectRetail
dc.subjectConflicts Resolution
dc.subjectComputer Software
dc.subject.jelcodeO32 - Management of Technological Innovation and R&D
dc.subject.jelcodeO33 - Technological Change: Choices and Consequences • Diffusion Processes
dc.subject.jelcodeO35 - Social Innovation
dc.subject.jelcodeO38 - Government Policy
idb.identifier.pubnumberIDB-LM-00665
idb.operationBK-C2016
Return to Publication