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dc.titleEconomic Benefits of Public Service Digital Transformation: The Case of the City of Sao Paulo
dc.contributor.authorPizzolato Gonçalves, Bruna
dc.contributor.authorVenijio Maggion, Rafael
dc.contributor.orgunitInnovation in Citizen Services Division
dc.coverageBrazil
dc.coverageLatin America and the Caribbean
dc.coverageSouth America
dc.coverageSouthern Cone
dc.date.available2022-06-15T00:06:00
dc.date.issue2022-06-15T00:06:00
dc.description.abstractThe digital transformation of public services is a Brazilian Federal Government strategy supported by initiatives underway in various states and municipalities. Among these initiatives, the case of the city of So Paulo is the countrys main reference point. The aim of this study is to evaluate and measure the economic benefits to both the municipal administration and to society as a whole, generated by the digital transformation of public services implemented by the municipality of Sao Paulo. As part of the study, and with a view to comparing the scenario before and after digitization, a methodology was developed that considered the main costs associated with providing assistance to citizens and to processing the demand for public services. The analysis concluded that digital transformation led to an average 73.9 percent reduction in the unit cost of public service requests for society as a whole (citizens and firms) and an average reduction of 39.9 percent for the municipal administration in the unit cost of satisfying public service requests. In the 12-month period following digital transformation of the set of services analyzed, the estimated rate of return was 27.1 BRL for each real invested.
dc.format.extent50
dc.identifier.doihttp://dx.doi.org/10.18235/0004309
dc.identifier.urlhttps://publications.iadb.org/publications/english/document/Economic-Benefits-of-Public-Service-Digital-Transformation-The-Case-of-the-City-of-Sao-Paulo.pdf
dc.identifier.urlhttps://publications.iadb.org/publications/spanish/document/Beneficios-economicos-de-la-transformacion-digital-de-los-servicios-publicos-el-caso-de-la-ciudad-de-Sao-Paulo.pdf
dc.identifier.urlhttps://publications.iadb.org/publications/portuguese/document/Beneficios-econômicos-da-transformacão-digital-de-servicos-publicos-o-caso-da-cidade-de-São-Paulo.pdf
dc.language.isoen
dc.publisherInter-American Development Bank
dc.subjectDigital Transformation
dc.subjectDigital Technology
dc.subjectPublic Service
dc.subjectMunicipal Government
dc.subjectInnovation
dc.subjectEconomy
dc.subjectDigital Policy
dc.subjectSaving
dc.subjectPublic Expenditure
dc.subjectPublic Administration
dc.subject.jelcodeD61 - Allocative Efficiency • Cost—Benefit Analysis
dc.subject.jelcodeH70 - State and Local Government • Intergovernmental Relations: General
dc.subject.jelcodeH83 - Public Administration • Public Sector Accounting and Audits
dc.subject.jelcodeO32 - Management of Technological Innovation and R&D
dc.subject.jelcodeO33 - Technological Change: Choices and Consequences • Diffusion Processes
dc.subject.keywordsBrazil;citizen assistance services;digital government;digital transformation;Municipalities;public services;São Paulo
idb.identifier.pubnumberIDB-TN-02500
idb.operationBR-T1470
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