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dc.titleWhat does better mean? Perceptions of Electricity and Water Services in Santo Domingo
dc.contributor.authorJimenez Mori, Raul Alberto
dc.contributor.authorSerebrisky, Tomás
dc.contributor.authorMercado Díaz, Jorge Enrique
dc.contributor.orgunitEnergy Division
dc.coverageDominican Republic
dc.coverageLatin America and the Caribbean
dc.date.available2015-12-03T00:00:00
dc.date.issue2015-11-25T00:00:00
dc.description.abstractSanto Domingo faces one of the poorest electricity and water services among Latin American cities, a situation which has prevailed for decades despite the significant welfare losses associated with such infrastructure deficiencies. In this context, how do households define these services? What areas of improvement would mean the most to them? This paper takes a consumer's centric-approach to address these questions, identifying specific dimensions of quality and reliability by which households perceptually define what better means. Further, preliminary evidence suggests that, regardless the prices of the services, end-user's satisfaction and disposition to pay would significantly increase with quality improvements.
dc.format.extent21
dc.identifier.doihttp://dx.doi.org/10.18235/0007006
dc.identifier.urlhttps://publications.iadb.org/publications/english/document/What-does-better-mean-Perceptions-of-Electricity-and-Water-Services-in-Santo-Domingo.pdf
dc.language.isoen
dc.mediumAdobe PDF
dc.publisherInter-American Development Bank
dc.subjectWater Consumption
dc.subjectWater Infrastructure
dc.subjectElectricity Service
dc.subject.jelcodeD0 - Microeconomics: General
dc.subject.jelcodeD1 - Household Behavior and Family Economics
dc.subject.jelcodeQ25 - Water
dc.subject.jelcodeQ40 - Energy: General
dc.subject.keywordsElectricity services;Water services;Electricity attributes;Water attributes
idb.identifier.pubnumberDiscussion Papers
idb.operationRG-T2417;RG-K1348
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