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dc.titleTool for Evaluating the Application of Good Practices for Customer Services in a Water Utility
dc.contributor.authorJourdain, Jean-Loup
dc.contributor.orgunitWater and Sanitation Division
dc.coverageThe Caribbean
dc.coverageSouth America
dc.coverageCentral America
dc.date.available2012-05-21T00:00:00
dc.date.issue2011-03-21T00:00:00
dc.description.abstractThe Water and Sanitation Division (INE/WSA) of the IADB is developing tools to assist operators of water companies in the identification and adoption of best practices in various management areas. At the request of various operators, the Bank has decided to develop a tool for evaluating customer management practices in use by water and sewerage utilities. The tool, presented here, is an Excel program, using macros in Visual Basic, and designed to be "freestanding".
dc.format.extent15
dc.identifier.doihttp://dx.doi.org/10.18235/0009001
dc.identifier.urlhttps://publications.iadb.org/publications/english/document/Tool-for-Evaluating-the-Application-of-Good-Practices-for-Customer-Services-in-a-Water-Utility.xlsx
dc.language.isoen
dc.mediumMicrosoft Excel XML
dc.publisherInter-American Development Bank
dc.subjectWater Supply and Sanitation
dc.subjectPublic Utility
dc.typeTechnical Notes
idb.identifier.pubnumberTechnical Notes
idb.operationRG-K1060
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