Innovations in Public Service Delivery: Issue No. 4: Predictive Analytics: Driving Improvements Using Data

Crawford, Susan;
Weinryb Grohsgal, Benjamin
Jul 2016
Predictive analytics, although widely utilized in the private sector, still stir uncertainty and concern on the part of public sector leaders. Daily, however, some national or subnational government makes a dramatic breakthrough in how it delivers services as a result of collecting and analyzing data. This paper examines how officials can use properly analyzed historical data to look for patterns and trends to reorganize the way they deliver services, anticipate future events, and often even prevent potential problems.