Guidance for Operations and Environmental Quality Management System: Water and Wastewater Utilities

The primary objective of this Technical Note is to provide guidance to utility companies either for improving the operations-phase implementation of a current environmental management system or for developing a system. The guidelines presented herein provide the approach, content and implementation protocols for developing a completed operations component of the Environmental Management System (EMS) (i.e., the Operations and Environmental Quality Management System, or "OEMS").