Empowering IDPs with SMS: A Randomized Controlled Trial in Bogota

Blanco, Mariana;
Dec 2010
This paper studied whether the use of short message service (SMS) technology effectively informed Bogota's population of internally displaced persons (IDPs) about its eligibility to receive social benefits. Half of the sample population was randomly informed of their eligibility via SMS and their awareness of available benefits was estimated. On average, treated households are more aware of their rights; however, awareness varies across benefit type. The study recommends expanding the use of SMS as a policy instrument and as a means for empowering IDPs.