Evaluation of Passenger Comfort in Bus Rapid Transit Systems

Passenger crowding is one of the main problems in Bus Rapid Transit (BRT) systems. This document presents an analysis and valuation of passenger crowding in two Latin American BRT systems. First, there is a literature review on methods for valuation of crowding in public transportation. Second, there is a summary with the main characteristics of the mass transport systems of Bogota (Transmilenio) and Santiago de Chile (Transantiago). Third, the report shows the survey design for the stated preference scenarios, describes the collected information and presents the model estimation and key results. Finally the report discusses and analyzes policies for improving comfort level in the BRT systems.