2014 IDB External Feedback System
Inter-American Development Bank (IDB)
The External Feedback System (EFS) captured perceptions from more than 4,000 partners surveyed between 2012-2014 in government, civil society, public, and private sectors. These perspectives, from national leaders to those directly responsible for implementing projects in the field, as well as academics and representatives of other development agencies, represent a critical asset as the IDB prepares to update its Institutional Strategy in 2015. Listening to our partners is a core element of our commitment to continuous improvement. The key findings and trends presented in this report - gauging partner satisfaction to determine where the IDB excels, how the IDB can improve, and the attributes considered most important in a development institution- reflects the needs of our partners and will help us improve the products we offer and the way in which these products are delivered.