A Toolkit for e-Government: Issues, Impacts and Insights

This toolkit is designed to help Latin American and Caribbean (LAC) governments optimize their approach to e-government by framing the issues and identifying good practices, challenges, and lessons learned. The research for this project included a review of academic and business literature, as well as interviews with IDB officials, Canadian experts, and officials from three countries -Ecuador, Costa Rica and Chile- at different stages in the development of their e-government. It has been developed for the Inter-American Development Bank (IDB) in support of the IDB Regional Policy Dialogue.