The Offshore Services Industry: A New Opportunity for Latin America
Gereffi, Gary; Castillo, Mario; Fernandez-Stark, Karina
Historically, services were considered non-tradable and offshoring was confined to the manufacturing sector. However, the evolution and diffusion of information and communication technologies has increased the availability of offshore services in the global economy in recent years. Face-to face contact between the client and the provider in traditional trade is being replaced by remote service centers in the new knowledge era.