Building Effective Governments: Achievements and Challenges for Results-Based Public Management in Latin America and the Caribbean (Executive Summary)
Improving public services, using State resources efficiently, and managing State agencies effectively have been ongoing concerns of Latin American and Caribbean governments since the beginning of this century. Government officials are now paying closer attention to the results obtained by their administrations. Citizens are now demanding not only universality but also quality in the services that the State provides, such as education, healthcare, and legal services, which improve every day. To meet this growing demand for public sector effectiveness, governments have formulated new laws, created or modified institutions, and implemented innovative management methodologies and instruments. Based on data collected from 24 countries, this book analyzes the current situation, achievements, and challenges faced by governments in the region to ensure greater effectiveness in public administration performance.