Nov 2018
Author(s): Underwood, Joan H.
The potential of public policies and the services provided by any State are closely linked to the quality of its civil service. The ways in which the civil service is managed—in other words, the…
Nov 2018
Author(s): Underwood, Joan H.
The potential of public policies and the services provided by any State are closely linked to the quality of its civil service. The ways in which the civil service is managed—in other words, the…
Jun 2018
Author(s): Jarquín, María José; Molina, Evelyn; Roseth, Benjamin
La Auditoría de Desempeño es una de las áreas más importantes de la evolución de las Entidades Fiscalizadoras Superiores de América Latina y el Caribe en las últimas dos décadas. A partir de la…
Dec 2016
Author(s): Pareja, Alejandro; Fernández, Cecilia; Blanco, Bárbara; Theobald, Katharina; Martínez, Alejandra
The Simplifying Lives project aims at contributing to the improvement of the delivery of public services to citizens. For this, a new methodology for measuring both the quality with which services…
Dec 2016
Author(s): Pareja, Alejandro; Fernández, Cecilia; Blanco, Bárbara; Theobald, Katharina; Martínez, Alejandra
El proyecto Simplificando Vidas tiene por objetivo contribuir a la mejora de la entrega de servicios públicos a los ciudadanos. Para ello, se diseñó una nueva metodología para medir tanto la calidad…
Dec 2016
Author(s): Pareja, Alejandro; Fernández, Cecilia; Blanco, Bárbara; Theobald, Katharina; Martínez, Alejandra
O projeto Simplificando Vidas visa contribuir à melhoraria da prestação de serviços públicos aos cidadãos. Para tanto, foi desenhada uma nova metodologia para medir a qualidade com a qual os serviços…