Jun 2018
Author(s): Roseth, Benjamin; Reyes, Angela; Santiso, Carlos
This book is about the smallest unit of public policy: the government transaction. Government transactions—requesting a birth certificate, registering a property, or opening a business, for example—…
Jun 2018
Author(s): Roseth, Benjamin; Reyes, Angela; Santiso, Carlos
Este libro se centra en la unidad más pequeña de la política pública: el trámite. El trámite –sacar la partida de nacimiento, registrar una propiedad, o abrir un negocio, por ejemplo– es lo que…
Nov 2014
Author(s): Santiso, Carlos; von Horoch, Jorge; Vieyra, Juan Cruz
Improving the effectiveness, efficiency, and openness of governments is essential to meet the key challenges that countries in the Latin American and Caribbean region face to improve service delivery…