Mar 2017
Author(s): Wiseman, Jane
So much of our daily business can be done with a swipe or a mouse click. Citizens have come to expect and rely on a certain amount of convenience in their daily lives as technology evolves to suit…
Nov 2016
Author(s): Farias, Pedro; Goldsmith, Stephen; Flumian, Maryantonett; Mendoza, Gustavo; Wiseman, Jane; Porrúa, Miguel; Castillo Paez, Paula; García de Alba Díaz, Ana Catalina; Zanabria, Gustavo
Historically, the difficulty to innovate has been raised as an inherent characteristic of the public sector. However, many governments are changing how they interact with citizens based on innovative…
Nov 2016
Author(s): Farias, Pedro; Goldsmith, Stephen; Flumian, Maryantonett; Mendoza, Gustavo; Wiseman, Jane; Porrúa, Miguel; Castillo Paez, Paula; García de Alba Díaz, Ana Catalina; Zanabria, Gustavo
Históricamente se ha planteado la dificultad para innovar como una característica inherente del sector público. Sin embargo, muchos gobiernos están renovando sus formas de interacción con los…
Nov 2016
Author(s): Farias, Pedro; Goldsmith, Stephen; Flumian, Maryantonett; Mendoza, Gustavo; Wiseman, Jane; Porrúa, Miguel; Castillo Paez, Paula; García de Alba Díaz, Ana Catalina; Zanabria, Gustavo
Historicamente, a dificuldade para inovar tem sido apontada como uma característica inerente ao setor público. Porém, muitos governos estão renovando suas formas de interação com os cidadãos a partir…
Jan 2015
Author(s): Wiseman, Jane
This paper is the first of the IDB's "Innovations in Public Service Delivery" series, which identifies and analyzes innovative experiences of promising practices in Latin America and…