Dec 2016
Author(s): Pareja, Alejandro; Fernández, Cecilia; Blanco, Bárbara; Theobald, Katharina; Martínez, Alejandra
The Simplifying Lives project aims at contributing to the improvement of the delivery of public services to citizens. For this, a new methodology for measuring both the quality with which services…
Dec 2016
Author(s): Pareja, Alejandro; Fernández, Cecilia; Blanco, Bárbara; Theobald, Katharina; Martínez, Alejandra
El proyecto Simplificando Vidas tiene por objetivo contribuir a la mejora de la entrega de servicios públicos a los ciudadanos. Para ello, se diseñó una nueva metodología para medir tanto la calidad…
Dec 2016
Author(s): Pareja, Alejandro; Fernández, Cecilia; Blanco, Bárbara; Theobald, Katharina; Martínez, Alejandra
O projeto Simplificando Vidas visa contribuir à melhoraria da prestação de serviços públicos aos cidadãos. Para tanto, foi desenhada uma nova metodologia para medir a qualidade com a qual os serviços…
Jun 2014
Author(s): Cuesta, Juan Pablo; Martínez Guzman, Juan Pablo
For at least the past 10 years, the Government of Guyana has been implementing reforms aimed at improving public sector efficiency and effectiveness. In the past few years, special attention has been…
Jun 2014
Author(s): Dávila, Javier; Campero, Tomás; Prieto, Felix R.; López Fernández, Mariana; Tachlian-Degras, Edwin
Between 2002 and 2012, countries in Latina America and the Caribbean have made considerable progress in reforming their procurement systems in terms of savings in public procurement, transparency,…
Jun 2014
Author(s): Dávila, Javier; Campero, Tomás; Prieto, Felix R.; López Fernández, Mariana; Tachlian-Degras, Edwin
Durante la década 2002-2012, los países de América Latina y el Caribe realizaron un notable esfuerzo por reformar sus sistemas de compras públicas alcanzando importantes impactos en términos de…
May 2013
Author(s): Martínez Guzman, Juan Pablo
During the past 11 years, the Dominican Republic has introduced dozens of new laws and regulations aimed at modernizing its national management systems. The new rules represent a step forward in the…