TY  - GEN
AU  - Colina Unda, Vanessa
TI  - Citizen Experience Design for Digital Transformation
PY  - 2021
Y1  - 2021/04/06
DO  - 10.18235/0003194
AB  - How many times have you heard the term "human-centered design"? How about "human-centered technology"? These terms are often used interchangeably in conversations involving digital transformation. The purpose of this paper is to provide a path for policymakers to start considering user-centric design to better understand citizens characteristics, challenges, and needs. The guidelines and case studies presented here are meant to be timeless, high-level, and strategic. There is a focus on principles throughout the publication that can be used and adapted for any particular starting point. The paper also describes suggested metrics to measure and improve the quality of the citizen experience.
UR  - https://doi.org/10.18235/0003194
ER  -