@misc{20020,
title = {Successful Case of Change Management toward Business Sustainability: First Whole-cycle Implementation of AquaRating in The World},
author = {Sánchez, Verónica and Cevallos, Marco Antonio  and Cathala, Corinne},
editor = {Sasaki, Keisuke and Garcia Merino, Lucio Javier and Basani, Marcello and Pérez Peñalosa, Federico and Núñez, Anamaría},
year = {2020},
doi = {10.18235/0002137},
abstract = {After investigating various existing options in the market with no result, the IDB, in close collaboration with the International Water Association (IWA), developed AquaRating (www.AquaRating. org), a tool allowing comprehensive and objective evaluation of all areas and processes in the value chain for companies providing potable water and sanitation services; identifying potential opportunities for improving strategic indicators and applying better practices, and defining a baseline for developing processes for continuous improvement, innovation, learning, and change management.},
url = {https://doi.org/10.18235/0002137}
}